Privacy Policy

Robo House

1. Introduction

Robo House respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, enrol in a program, or interact with us.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. What Information We Collect

We may collect personal information including:

• Parent/guardian name
• Child’s name and age
• Contact details (phone number, email address)
• School name (if enrolling through a school program)
• Emergency contact details
• Information about who is authorised to pick up a child
• Any other information you provide when completing forms on our website or contacting us

We may also collect non-personal information such as website usage data through cookies and analytics tools.

3. How We Collect Information

We collect personal information when you:

• Fill out a form on our website
• Register for a program
• Contact us by email, phone, or social media
• Speak with us in person
• Subscribe to updates or newsletters

4. Why We Collect Your Information

We collect your information so we can:

• Register children in our programs
• Contact parents/guardians about bookings and programs
• Manage class attendance and safety information
• Respond to enquiries
• Improve our programs and website
• Send important updates about programs, schedules, or changes

We only collect information that is reasonably necessary for our services.

5. How We Store and Protect Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Information is stored securely in password-protected systems and secure third-party platforms used to manage bookings and communication.

6. Sharing of Information

We do not sell or rent your personal information.

We may share information with:

• Our staff and instructors for program delivery and safety
• Schools or venues where programs are delivered (if required)
• Service providers who help us operate our website or booking systems
• Authorities if required by law

7. Photos and Videos

We may take photos or videos during classes for promotional purposes (such as our website or social media).
We will seek permission before using any identifiable images of children.

8. Access to Your Information

You may request access to the personal information we hold about you and request corrections if the information is incorrect.

To request access or correction, please contact us using the details below.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our website and to improve user experience. This information does not identify individuals.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Robo House
Email: info@robohouse.au
Website: robohouse.au

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.